Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.infinaluxe.com.au (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Email Marketing, Text Message Marketing and notifications
By entering your email address and phone number at the checkout and initialising a purchase or by subscribing to our mailing list via our subscription form on our website, or a keyword, you agree that we may send you email or text message notifications (for your order, including abandoned cart reminders) and email or text message marketing offers.
If you wish to unsubscribe from receiving email marketing messages and notification or text message marketing messages and notifications, you may use the unsubscribe link we provide you within any of our emails or text messages, or reply to the text message with the word provided (e.g. STOP) as directed in the text message as an instruction to opt out. You understand and agree that alternative methods of opting out, such as replying to the email, sending emails to any other email addresses or replying to the text with any other word other than that which you are directed to, will not be accounted as a reasonable method of opting out. You can also contact us for more information. If you wish to opt out, please follow the procedure above.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site-. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we may maintain your Order Information for our records unless and until you ask us to delete this information.
Changes to this Policy
We reserve the right to modify or amend this Privacy Policy at any time. Should any significant amendments occur, notification would be provided by publication on the Website. For further information about privacy, please refer to the Australian Privacy Commissioner’s website www.privacy.gov.au.
Contact Us
For more information about our privacy policy, if you have questions, would like us to remove/edit your personal information or to make a complaint, please contact us via email at info@infinaluxe.com.au or by mail using the details provided below: Infinaluxe Pty Ltd., S10/427 Victoria Avenue, Suite 103, Chatswood NSW 2067 Australia.
You have the right to access the information that you provide to us. If you wish to access, modify or remove any personal information that you have provided to us, please contact our Privacy Officer at info@infinaluxe.com.au.